Advanced Remote Working Strategies

Benchmark your remote working program returns and processes against industry leaders in virtually every business segment. Tap the largest talent pools, increase speed to proficiency and achieve sky-high employee satisfaction and productivity.

 

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Hilton Denver Cherry Creek

July 18-19, 2018

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Inn at Laguna Beach, CA (two fall workshops!)

October 16-17, 2018

November 14-15, 2018

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Facilitator: Michele Rowan, President, Customer Contact Strategies

Speakers:

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Doug Ward
Vice President Customer Care
Comcast

 

 

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Dana Sednek
Learning Architect
Intuit

 

 

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Shauntel Lazzarazo
Director Customer Care
Jet Blue

 

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Cindy Zhivotovsky
Director Customer Care
Alliance Data

 

 

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Monique Fisher
Director Customer Care
Kaiser Permanente

 

 

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Brittany Sever
Director Talent Acquisition
Asurion

 

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Suzana Djordjevic
Operations Manager
Collections Work at Home
Alliance Data

 

 

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Michele Rowan
President
Customer Contact Strategies

 

 

 

Format for the Workshops: Deep Dive Discussions, Only 50 Attendees

  • Advanced remote working strategies and tactics shared across a broad scope of industries.
  • Facilitated by Michele Rowan, President of Customer Contact Strategies, and four Guest Speakers.
  • Stakeholders from healthcare, financial services, consumer products, tech support, travel and BPOs attend.
  • Thought leaders from Strategic Planning, Operations, WFM, Training and HR participate.
  • Best in class practices and technologies from the CCS 500+ client network.
  • Benchmarking and deep dive discussions on topics driven by attendees of each session.
  • Next generation visioning and thought leadership.
  • Only 50 seats per workshop – the ultimate in intimate and meaningful exchanges.
  • PowerPoint from the workshop included.

Topics on the Agenda:

  • Pros and cons of in-house, outsourcing and contractor models
  • Best in class technology and security for work at home programs
  • Equipment and services provisioning – who pays for what
  • Cultural connectivity and engagement – design and measurement
  • Eliminating corporate office (vs. remote) biases and preferences
  • Gamification and mobile for contact centers
  • “Work from anywhere” or address-free strategies
  • Virtual platforms and processes for performance management
  • Transitioning and mastering virtual learning and gamification
  • Best practices in virtual hiring and sourcing
  • Variable pay plans – pay for performance
Register Now

Fees:

$1495 first attendee
$1395 additional attendee