Work at Home Conferences

Format for the Workshops: Deep Dive Discussions, Only 50 Attendees

• Advanced remote working strategies and tactics shared across a broad scope of industries.
• Facilitated by Michele Rowan, President of Customer Contact Strategies, and four Guest Speakers.
• Stakeholders from healthcare, financial services, consumer products, tech support, travel and BPOs attend.
• Thought leaders from Strategic Planning, Operations, WFM, Training and HR participate.
• Best in class practices and technologies from the CCS 500+ client network.
• Benchmarking and deep dive discussions on topics driven by attendees of each session.
• Next generation visioning and thought leadership.
• Only 50 seats per workshop – the ultimate in intimate and meaningful exchanges.
• PowerPoint from the workshop included.

Topics on the Agenda:

• Pros and cons of in-house, outsourcing and contractor models
• Best in class technology and security for work at home programs
• Equipment and services provisioning – who pays for what
• Cultural connectivity and engagement – design and measurement
• Eliminating corporate office (vs. remote) biases and preferences
• Gamification and mobile for contact centers
• “Work from anywhere” or address-free strategies
• Virtual platforms and processes for performance management
• Transitioning and mastering virtual learning and gamification
• Best practices in virtual hiring and sourcing
• Variable pay plans – pay for performance