Work at Home Conferences

Benchmark your remote working program returns and processes against industry leaders in virtually every business segment. Tap the largest talent pools, increase speed to proficiency and achieve sky-high employee satisfaction and productivity.






Inn at Laguna Beach, CA

November 20-21, 2019

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Facilitator: Michele Rowan, President, Customer Contact Strategies



Michele Rowan
Customer Contact Strategies


Althea Linneman
Associate Director, Learning
Verizon Wireless



Michael Johnson
Director of Field Operations
Verizon Wireless



Amy Klitzke
Senior Manager
Guest Services



Rachel Osborne
Project Specialist
Progressive Insurance

Format for the Workshops: Deep Dive Discussions, Only 40 Attendees

  • Advanced remote working strategies and tactics shared across a broad scope of industries.
  • Facilitated by Michele Rowan, President of Customer Contact Strategies, and four Guest Speakers.
  • Stakeholders from healthcare, financial services, consumer products, tech support, travel and BPOs attend.
  • Thought leaders from Strategic Planning, Operations, WFM, Training and HR participate.
  • Best in class practices and technologies from the CCS 500+ client network.
  • Benchmarking and deep dive discussions on topics driven by attendees of each session.
  • Next generation visioning and thought leadership.
  • Only 50 seats per workshop – the ultimate in intimate and meaningful exchanges.
  • PowerPoint from the workshop included.
  • Note: end user companies only are invited to participate.

Topics on the Agenda:

  • Pros and cons of in-house, outsourcing and contractor models
  • Best in class technology and security for work at home programs
  • Equipment and services provisioning – who pays for what
  • Cultural connectivity and engagement – design and measurement
  • Eliminating corporate office (vs. remote) biases and preferences
  • Gamification and mobile for contact centers
  • “Work from anywhere” or address-free strategies
  • Virtual platforms and processes for performance management
  • Transitioning and mastering virtual learning and gamification
  • Best practices in virtual hiring and sourcing
  • Variable pay plans – pay for performance


$1495 first attendee
$1395 additional attendee