Work at Home Conferences

Benchmark your remote working program returns and processes against industry leaders in virtually every business segment. Tap the largest talent pools, increase speed to proficiency and achieve sky-high employee satisfaction and productivity.






Hilton Denver Cherry Creek

August 12-13, 2020

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Inn at Laguna Beach, CA

November 18-19, 2020

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Facilitator: Michele Rowan, President, Customer Contact Strategies



Michele Rowan
Customer Contact Strategies

Dan White
Director of Operations
Clinical Review
Prime Therapeutics

Bill Emmerson
Employee Delivery Strategist
PNC Bank

James Bucki
AVP Employee Delivery Strategist
PNC Bank

Dana Sednek
Head of Learning Enablement COE

Germaine Luizzi
Contact Center Director
Alliance Data

Scott Dishon
Department Manager
Alliance Data

Format for the Workshops: Deep Dive Discussions, Only 50 Attendees

  • Advanced remote working strategies and tactics shared across a broad scope of industries.
  • Facilitated by Michele Rowan, President of Customer Contact Strategies, and four Guest Speakers.
  • Stakeholders from healthcare, financial services, consumer products, tech support, travel and BPOs attend.
  • Thought leaders from Strategic Planning, Operations, WFM, Training and HR participate.
  • Best in class practices and technologies from the CCS 500+ client network.
  • Benchmarking and deep dive discussions on topics driven by attendees of each session.
  • COVID-19 Pandemic experiences – rapid deployment to 100% work at home
  • Next generation visioning and thought leadership.
  • Only 50 seats per workshop – the ultimate in intimate and meaningful exchanges.
  • PowerPoint from the workshop included.
  • Note: end user companies only are invited to participate.

Topics on the Agenda:

  • Rapidly shifting to 100% work at home (i.e. COVID-19)
  • Pros and cons of in-house, outsourcing and contractor models
  • Best in class technology and security for work at home programs
  • Equipment and services provisioning – who pays for what
  • Cultural connectivity and engagement – design and measurement
  • Preparing leaders and employees to work remotely
  • Eliminating corporate office (vs. remote) biases and preferences
  • Gamification and mobile for contact centers
  • “Work from anywhere” or address-free strategies
  • Virtual platforms and processes for performance management
  • Transitioning and mastering virtual learning and gamification
  • Best practices in virtual hiring and sourcing
  • Variable pay plans – pay for performance


  • $1495 first attendee
  • $1395 additional attendee