Game Changers in Remote Work for Enterprise & Contact Centers

Game Changers

Remote working is a mature, market-leading staffing and employee satisfaction strategy that delivers incremental benefits to businesses.

Common returns include:

  • Long-term reductions in capital and operating expenses related to real estate
  • Millennials view remote working as a high demand benefit
  • 200% increase in applicant flow
  • 20-40% improvement in employee retention
  • 25% increase in employee satisfaction
  • 25% improvement in attendance
  • 20% increase in productivity
  • 20% improvement in intraday staffing

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Registration fees:
$1495 first attendee, $1395 additional attendees.

Case Studies & Benchmarking

175+ leaders from health care, financial services, consumer products, travel, education, professional services, media and government are attending this one-a-year conference

The laser focus for two days is remote work – specifically, work at home for contact centers & support functions, and enterprise mobility.

Company objectives, widely varying strategies, successes, unforeseen challenges, future plans will be shared by leaders of Fortune 1000 companies who are responsible for the way work gets done within their organizations.

Key Takeaways

  • 2020 State of Remote Working Benchmarking Report – 40 critical measurements.
  • Two days packed with work at home and mobile working best practices.
  • Seven breakout sessions on topics for IT/Security, Virtual Sourcing and Hiring, Virtual Learning, Virtual Performance Management, and Culture/Social Connectivity.
  • Six remote working case studies on innovations in remote work and work at home for contact centers – delivered by industry best leaders.
  • Thought leader panel discussion on next generation work at home – global leaders share their insights on the Future of Work.

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Registration fees:
$1495 first attendee, $1395 additional attendees.

Virtual Hiring

  • Digital and social sourcing and hiring
  • Transitioning to long distance and direct hire to home
  • Effective engagement, measuring engagement, cultural connectivity
  • Use of video, chat rooms and enterprise social networks
  • Virtual on-boarding
  • Practical impact on policies and benefits

Performance Management & Engagement

  • Best in class coaching and virtual performance management
  • Preparing managers for virtual leadership
  • Technologies for formal and informal knowledge sharing
  • Virtual team meetings, huddles, and one to one meetings
  • Best practices for engaging remote staff
  • How gamification works for work at home

IT/Security Topics

  • Centralizing the command center
  • VDI vs. VPN
  • BYOD vs. company provided equipment
  • ISP and voice services provisioning
  • ID authentication
  • Network and application access
  • Security and surveillance

Virtual Training and Learning

  • Developing objectives and strategies for virtual learning
  • Best in class design tools
  • Mixes and mediums of virtual new hire training
  • How to run great virtual meetings
  • Competencies of virtual trainers
  • How to transition from the classroom to virtual

Flexible Scheduling

  • Clarity on true benefits of work at home staffing
  • Flexible scheduling with split shifts, micro-shifts
  • On-demand and weather emergency staffing

Who Should Attend

Stakeholders responsible for the way that work gets done at the VP, Director or Senior Manager level:

  • Strategic Planning
  • IT/Telecom Leaders
  • Operations
  • Performance Support
  • Learning & Development
  • Human Resources Leaders
  • Heads of Telecommuting Offices
  • Work Force Managers

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Registration fees:
$1495 first attendee, $1395 additional attendees.

Schedule

Monday, March 9, 5pm-6:30pm Cocktails at the Hilton Park Cities!

  • Meet your fellow conference attendees

Tuesday, March 10, 8:30am-5:30pm

  • Four case studies on remote working and work from home
  • Four concurrent benchmarking sessions on Virtual Learning, Virtual Hiring, IT/Architecture/Security, Virtual Performance Management
  • Global leader panel discussion – Future of Work

Wednesday, March 11, 8am-12:30pm

  • Two early morning technology demonstration sessions
  • Two additional case studies
  • Three concurrent benchmarking sessions on Scaling a Work at Home Program – Lessons Learned, How to Transition from the Classroom to Virtual Learning, HR Policies and Key Considerations for Implementing Telecommuting for Contact Centers and Enterprise Workers.

Note that Breakout Sessions are Concurrent – Bring Three Attendees from your Company in Order to Attend All Sessions.

Speakers

Dustin Cheek

Vice President
Operations
Prime Therapeutics

Cindy Zhivotovsky - Senior Director, Alliance Data

Cindy Zhivotovsky

Vice President Customer Care
Alliance Data

Jon Bunch

Director Work at Home
Prime Therapeutics

Doug Ward

Vice President Customer Care
Comcast

Scott Tremetiere

Senior Vice President
Aspires Lifestyles

Chris Wirth - Hyatt

Chris Wirth

Director Guest Services
Hyatt

Dan Smitley

Director Workforce Management
World Travel Holdings

Justin Monn

Director of Operations
Unum/Colonial Life

Anne Bibb

Senior Director
Customer Care
Hilton

Althea Linneman

Director Learning & Development
Verizon Wireless

Kamille Hairston

Senior Manager Learning
Verizon Wireless

Angie Pease Senior Manager Hagerty Insurance

Angela Pease

Senior Manager
Hagerty Insurance

Laurie Simpter

Senior Manager
Pier 1 Imports

Michele Rowan

President
Customer Contact Strategies

Brittany Sever

Director Talent Acquisition
Asurion

Sponsors

Megan Nau - Vice President - Furst Person

Megan Nau

Vice President
Furst Person

Manny Ladis

CEO and Founder
Dizzion

Todd Smith - Noble Systems

Todd Smith

Vice President
Noble Systems

Daniel Foppen

Director
Oracle

Image of Melissa Pollock with AmplifAI

Melissa Pollock

Customer Success Officer
AmplifAI