The Best Education & Facilitation You Can Get.

CCS principals are former corporate leaders of Fortune 1000 companies with extensive experience in remote working. Taking the best of those exchanges, CCS adds deep expertise and innovation from its 500+ client base, enriched by exceptional leadership and facilitation skills. The best education and facilitation on remote work you can get, custom fit to the way you want it.




  • Board meeting and executive insights. High-level insights on strategic alternatives, value propositions, expected returns, risks and contingencies, industry utilization. On site or webcast.
  • Subject Matter Expertise. Heavily experienced leader to guide your team in setting vision, objectives and key strategies for work at home.
  • Executive Search. Conduct confidential searches for leadership roles within the remote working scope (contact center, virtual training, virtual performance management, human resources, technology).
  • Cost benefit analysis. Financial modeling on impact, investments and returns on alternative models.

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COVID-19 Transitions & Standard Expansions

  • COVID-19 Transitions. Plan your near term and longer term transitions for work at home using evidence and use cases from experienced US organizations, and expertise from the work at home leader, Michele Rowan.
  • Gap analysis for Expansions. Assessment on readiness to expand the remote working model (current state and future vision). Strengths, gaps and recommendations to close them.
  • Confidential or public benchmarking. Collect input from relevant sources to clarify what others within and outside of your competitive set are doing, or planning.

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Education and Training

  • Custom virtual and on site workshops for contact centers and support staff (work at home), and remote working deployments.
  • Front line leader training on virtual performance management.
  • Human resources training on marketing, sourcing and hiring the best at home and best for remote working.
  • Flexible scheduling for contact centers and support staff.

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Michele Rowan, Founder

Watch Michele’s two minute video to qualify the value proposition of CCS consulting.