The Best Education & Facilitation You Can Get.

CCS principals are former corporate leaders of Fortune 1000 companies with extensive experience in remote working. Taking the best of those exchanges, CCS adds deep expertise and innovation from its 500+ client base, enriched by exceptional leadership and facilitation skills. The best education and facilitation on remote work you can get, custom fit to the way you want it.




  • Board meeting and executive insights. High-level insights on strategic alternatives, value propositions, expected returns, risks and contingencies, industry utilization. On site or webcast.
  • Leadership education and visioning. On site workshop to validate remote working vision, shape strategic initiatives, critical function best practices, cost benefit analysis.
  • Executive search. Conduct confidential searches for leadership roles within the remote working scope (contact center, virtual training, virtual performance management, human resources, technology).
  • Positioning and branding. Partner in branding and positioning of program to reflect organizational values, internally and externally.
  • Cost benefit analysis. Financial modeling on impact, investments and returns on alternative models.

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Business Process

  • Gap analysis. Assessment on readiness to deploy the remote working model (current state and future vision). Strengths, gaps and recommendations to close them.
  • Business process overhaul. Review and adjust business process, work flows with your leaders, based on strategy design. Examples are sourcing, recruiting, assessment, hiring and on-boarding processes, virtual training processes, virtual performance management processes.
  • Confidential or public benchmarking. Collect input from relevant sources to clarify what others within and outside of your competitive set are doing, or planning.
  • Policy adjustments. Based on remote working strategy, furnish input on policy modifications to reflect values and intentions of organization.

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Education and Training

  • Custom on site workshops for contact centers and support staff (work at home), and remote working deployments.
  • Advanced best practices for home working.
  • Front line leader training on virtual performance management.
  • Human resources training on marketing, sourcing and hiring the best at home and best for remote working.
  • Virtual training design and delivery for new hire training, recurrent training, and virtual performance support.
  • Flexible scheduling for contact centers and support staff.
  • Creating and maintaining cultural connectivity.

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Michele Rowan, Founder

Watch Michele’s two minute video to qualify the value proposition of CCS consulting.