Remote Working is Not About Why. It’s About When.

1.19 billion people across the globe (34% of the available workforce) are remote for some or all of their schedule. The US has the highest percentage of mobile workers, 75.5%, including office-based mobile workers, non-office based mobile workers, and home-based people. Many organizations’ expansion of remote and mobile workers up to this point has been largely organic, driven by BYOD and employee preferences. Clearly, it’s time to frame the proposition and leverage the approach.



Grow without real estate
Eliminate relocations
Expanded talent pools
Unprecedented ESAT
Productivity and efficiency gains


Operating expense
Talent acquisition costs
Sourcing/recruiting costs
Engagement and retention


20% of budget
$15,000-$30,000 per move
< 200-400% growth in applicants
< 10-15% rise in ESAT scores
< 10% more work gets done



Fundamental Factors for Success.

Job Matching.
Clear expectations that are contracted, and solid visibility of performance results work best. There have been debates around the effectiveness of highly collaborative jobs in remote settings. A look at cultural and business process preparedness is warranted.

Employee Matching.
Remote working clearly is not for everyone. Some employees seek the structure and social aspects of an office environment. Best suited for remote work are people who have experience with and choose the mobile or remote environment.

Communication Platforms.
Engagement platforms for getting work done efficiently, and the inspiration to use them, are compulsory.



CCS Conferences & Tool Kits for Enterprise Remote Workers

2020 Work at Home Conferences

July 28-29, Dallas

September 16-17, Denver

November 18-19, Laguna Beach, CA

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Only 60 seats per session, the workshops are advanced best practice sharing and deep-dive discussions on topics driven by attendees. As a result, each session is unique, with equal parts of best in class strategies and tactics on all functional areas highly impacted, coupled with extensive attendee thought leadership. Intimate sessions with a big punch. PowerPoint deck from workshop included.

Go Home Toolkit from At Home Strategies Workshop

Format: Bound book, available by mail

Can’t make an At Home Strategies for Success Workshop but interested in conference materials? The book includes the full PowerPoint deck from the At Home Strategies Workshop, including best practices and sample benchmarking data from all functional areas highly impacted by remote work (Business case, IT, Flexible Scheduling, Virtual Performance Management, Virtual Hiring, Virtual Training Design & Delivery) are included. Material has a contact center focus, and is easily transferable to enterprise remote programs.

Price: $495

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2019 Remote Working Benchmarking Survey

58 companies participated in the 2019 Remote Working Benchmarking Survey, which has 35 high-impact questions/results about design, structure and results of many Fortune 1000 remote working programs. The emphasis is work at home for contact centers. Dominant industries who participated include financial services, health care, insurance, retail, travel/hospitality, media, other services.

Price: $299