Remote Working is Not About Why. It’s About When.

1.19 billion people across the globe (34% of the available workforce) are remote for some or all of their schedule. The US has the highest percentage of mobile workers, 75.5%, including office-based mobile workers, non-office based mobile workers, and home-based people. Many organizations’ expansion of remote and mobile workers up to this point has been largely organic, driven by employee preferences. Clearly, it’s time to frame the proposition and leverage the approach.

 

Drivers

Grow without real estate
Eliminate relocations
Expanded talent pools
Unprecedented ESAT
Productivity and efficiency gains

Impact

Operating expense
Talent acquisition costs
Sourcing/recruiting costs
Engagement and retention
Performance

Value

20% of budget
$15,000-$30,000 per move
< 200-400% growth in applicants
< 10-15% rise in ESAT scores
< 10% more work gets done

 

EnterpriseRemote1

Fundamental Factors for Success.

Job Matching.
Clear expectations that are contracted, and solid visibility of performance results work best. Trust and verify should be the baseline. A look at cultural and business process preparedness is warranted.

Employee Matching.
Remote working clearly is not for everyone. Some employees seek the structure and social aspects of an office environment. Best suited for remote work are people who have experience with and choose the mobile or remote environment.

Communication Platforms.
Engagement platforms for getting work done efficiently, as well as trust and verify policies and workflows, are compulsory.


 

 

Go Home Playbook for Enterprise Remote Workers

Go Home Playbook for Enterprise Remote Workers

Format: Downloadable PDF

Remote working is here to stay. The Go Home playbook covers high level benefits and considerations, centralized governance, sample interview questions and expectations/ sample work from home contract, virtual hiring and onboarding practices, virtual training, best practices for managing people remotely, engagement, employee wellness tips, and security. Throughout there are recommendations on platforms and technologies to easily connect, engage and measure success. The emphasis is on enterprise remote workers.

Price: $299

ContactCenters4


2020 Remote Working Benchmarking Survey

60 companies participated in the 2020 Remote Working Benchmarking Survey, which has 40 high-impact questions/results about design, structure and results of many Fortune 1000 remote working programs. The participant emphasis is work at home for contact centers. Dominant industries who participated include financial services, health care, insurance, retail, travel/hospitality, media, other services.

Price: $299